Location
London
Advertising Salary
Competitive + Benefits

About The Role

Purpose
  • Working closely with 2-3 advisers within the 7im group supporting them with their own workloads and the day to day activities and ongoing support for both new and existing clients. 
Responsibilities
  • Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post meeting documentation. 
  • Creating Statements of Suitability (SOS) for clients post meeting and ensure the annual review process is completed in a timely manner.
  • Producing simple new business reports including ISA/GIA top ups and pension transfers to a high standard and in line with our suitability assurance programme requirements.
  • Creating ad hoc letters for clients including fund switches and withdrawals.
  • Support the Advisers with new business processing and onboarding journey on the CRM system, ensuring the system is kept up to date.
  • Maintain compliant advice files in Practice Management System (Xplan). 
  • Be a second point of contact for clients to assist with queries and updates on transfers.
  • Help to input, manipulate and maintain prospect data on Xplan including management of Adviser pipeline.
  • After appropriate training, the Paraplanner will be required to take dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds.
  • Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports.
  • Manage own workloads and that of the Advisers to ensure the best client experience is provided.
  • Review and create procedures across the team as and when required.
  • Liaise closely with Client Servicing Team and  members of 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels.
  • Continually look at ways to enhance operational systems and procedures to maximise efficiencies eg Xplan (practice management system)
  • Complete monthly compliance modules in timely fashion before deadlines. 
  • Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7im and review/create procedures when required.
  • Filing, in accordance with 7IM and FCA procedures.
  • Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
  • Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
  • Other duties, as reasonably required by the line manager and 7IM.

About You

Skills
  • Accuracy and attention to detail when writing reports.
  • Organisation of own workload to meet deadlines.
  • Client focused, delivering a high standard of client service.
  • Must be proactive and able to use initiative.
  • Good communication skills, both oral and written.
  • Adaptive to change.
  • Proficient in MS Word/Excel.
  • Ability & willingness to identify and suggest improvements in processes / service levels.
Qualifications
  • Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard. 
  • An industry relevant examination such as CII Level 4 Financial Planning qualification or working towards this is desired but not essential.

Other relevant information
  • Reports into the Operations Manager.

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